Peace Of Mind, The Neway
Warranty & Support
Built With Confidence. Backed By Support.
A beautiful pool should be something you enjoy, not worry about. Neway Pools combines quality materials, experienced craftsmanship, and clear warranty support to help protect your investment long after construction is complete.
The Neway Promise
3-Year Neway Warranty
Neway Pools provides a 3-year warranty on hardscapes—including tile, coping, and decking—and plumbing. It is another way we stand behind the quality of the backyard environments we build and give our clients added peace of mind after the project is complete.
Your signed project agreement and applicable warranty terms determine the exact scope of coverage, effective dates, eligibility, and any exclusions. If you ever have a question about your coverage, our team can help you understand the right next step.
Simple. Clear. Supported.
Warranty Support Without The Guesswork
Tell Us What Happened
Share a clear description of the issue and the project address so our team can identify your project.
Add Photos & Details
Photos, videos, and product details help us understand the situation before the next step.
We Review Your Request
Our team reviews the information to determine the appropriate warranty or support path.
We Guide The Next Step
If the request falls under Neway coverage or manufacturer support, we’ll help direct the process accordingly.
Manufacturer Coverage
Manufacturer Resources
Neway’s 3-year warranty for applicable hardscapes and plumbing is separate from the coverage provided directly by product manufacturers. When a manufacturer handles a request, we help you find the right support path.
Hayward
Warranty resources and support information provided directly by Hayward.
PebbleTec
Register your PebbleTec pool finish and access manufacturer support.
We’re Here To Help
Need Warranty Support?
If something related to your Neway Pools project needs attention, start by sending us the details. Our team will review your request and help determine whether the next step is Neway warranty support, manufacturer support, or another service path.
What To Have Ready
Project Address
The address where your Neway Pools project was completed.
Issue Details
A short description of what you are seeing and when you first noticed it.
Photos Or Video
Clear visuals can help our team understand the issue more quickly.
Product Details
For product-related concerns, include the brand, model, and serial number when available.
Protect Your Backyard. Enjoy It With Confidence.
From the first design conversation to support after completion, Neway Pools is committed to making the ownership experience as clear and enjoyable as the backyard itself.